Privacy Policy

Effective Date: June 14, 2026  |  Last Updated: June 14, 2026

1. Introduction and Who We Are

Welcome to Dewey's Pizza. We are a food service business operating in the United States, dedicated to delivering high-quality pizza and dining experiences to our valued customers. We take your privacy seriously and are committed to maintaining the trust and confidence of all visitors to our website and users of our services.

This Privacy Policy applies to all personal information collected through our website located at cafe-deweys.rest, our online ordering systems, our mobile-compatible web pages, in-store interactions, loyalty programs, promotional campaigns, and any other services we provide (collectively referred to as the "Services").

For any questions or concerns about this Privacy Policy or our data practices, you may contact us directly:

This Privacy Policy is governed by applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

2. Information We Collect

We collect various types of information to provide and improve our Services. The categories of personal information we collect are described below.

2.1 Personal Identification Information

When you create an account, place an order, sign up for our loyalty program, or contact us, we may collect the following personal identification information:

• Full name
• Email address
• Phone number
• Mailing and delivery address
• Billing address
• Username and password (encrypted)
• Date of birth (for age verification and birthday rewards)
• Dietary preferences and allergy information (when voluntarily provided)

2.2 Payment and Transaction Information

When you place an order or make a purchase through our website, we collect transaction-related information. Please note that full payment card details are processed by our PCI-DSS compliant third-party payment processors and are not stored on our servers. We may retain:

• Order history and purchase details
• Last four digits of payment cards (for reference purposes)
• Transaction amounts and timestamps
• Coupon codes, gift card details, and promotional redemptions
• Refund and dispute records

2.3 Usage Data and Online Activity

We automatically collect information about how you interact with our website and Services. This usage data may include:

• Pages visited and time spent on each page
• Links clicked and menu items viewed
• Search queries entered on our website
• Items added to your cart or wishlist
• Referral source (how you arrived at our website)
• Bounce rates and navigation paths
• Error logs and performance metrics

2.4 Device and Technical Information

We collect technical information about the device and browser you use to access our Services, including:

• IP address
• Browser type and version
• Operating system and platform
• Device type (desktop, mobile, tablet)
• Screen resolution
• Time zone and language settings
• Unique device identifiers
• Network connection type

2.5 Location Information

We may collect approximate or precise location data in the following circumstances:

• When you use our website to find the nearest Dewey's Pizza location
• When you provide a delivery address for an order
• When you grant location permissions in your browser or device settings
• Based on your IP address for approximate geographic location

2.6 Communications and Feedback

When you contact us, submit a review, or participate in surveys, we collect:

• Content of messages, emails, and chat communications
• Customer service inquiries and complaint records
• Survey responses and feedback submissions
• Social media interactions with our official accounts
• Reviews and ratings submitted through our platform

2.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing activity on our website. For detailed information about our use of cookies, please refer to Section 8 of this Privacy Policy and our dedicated Cookie Policy available on our website.

2.8 Information from Third Parties

We may receive information about you from third-party sources, including:

• Third-party food delivery platforms (e.g., when you order through a partner platform)
• Social media platforms (when you connect your social media account to our Services or interact with our social media pages)
• Marketing and analytics partners
• Publicly available sources

3. How We Use Your Information

We use the personal information we collect for a variety of business purposes. We will only use your personal information for the purposes for which it was collected or for compatible purposes.

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including delivery and pickup arrangements
• Managing your account and providing account-related features
• Processing payments and issuing receipts and confirmations
• Sending order status updates, delivery notifications, and confirmations
• Providing customer support and resolving disputes
• Maintaining your order history and preferences

3.2 Personalization and User Experience

• Personalizing your experience on our website based on your preferences and order history
• Recommending menu items based on your previous orders
• Remembering your settings, preferences, and saved addresses
• Customizing content, promotions, and offers relevant to your location and tastes

3.3 Analytics and Service Improvement

• Analyzing usage trends and website traffic to improve our website functionality
• Conducting research and analytics to better understand customer behavior
• Testing new features, menu items, and website designs
• Measuring the effectiveness of our marketing campaigns
• Identifying and resolving technical issues and bugs

3.4 Marketing and Communications

With your consent or where otherwise permitted by applicable law, we may use your information to:

• Send you promotional emails, newsletters, and special offers
• Notify you about new menu items, seasonal specials, and limited-time promotions
• Administer loyalty programs, contests, sweepstakes, and surveys
• Send you birthday rewards and personalized offers
• Deliver targeted advertising through third-party advertising platforms

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email, updating your account preferences, or contacting us at [email protected].

3.5 Legal and Safety Purposes

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from public authorities, including law enforcement
• Detecting, investigating, and preventing fraudulent transactions and other illegal activities
• Protecting the rights, property, and safety of Dewey's Pizza, our customers, and the public
• Enforcing our Terms of Service and other agreements

4. Legal Bases for Processing

We process your personal information based on the following legal grounds:

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary consideration. However, we may share your information with trusted third parties under the following circumstances:

5.1 Service Providers and Business Partners

We work with third-party service providers who assist us in operating our business and delivering our Services. These parties are contractually obligated to use your information only as directed by us and to maintain appropriate security measures. Our service providers include:

• Payment Processors: To securely process credit card and payment transactions
• Delivery Partners: Third-party delivery services who fulfill delivery orders on our behalf
• Email Marketing Platforms: To send promotional communications and newsletters
• Analytics Providers: Such as Google Analytics, to help us understand website usage
• Cloud Hosting Providers: To host our website and store data securely
• Customer Support Tools: Platforms that help us manage customer inquiries
• Advertising Networks: To deliver targeted advertisements on our behalf

5.2 Food Delivery Platforms

If you place an order through a third-party food delivery platform that has a partnership with Dewey's Pizza, your order information will be shared with that platform and with us to fulfill your order. The privacy practices of those platforms are governed by their own privacy policies.

5.3 Legal and Regulatory Disclosures

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities, including:

• Compliance with applicable laws, regulations, or legal processes
• Responding to subpoenas, court orders, or government requests
• Protecting against legal liability
• Investigating potential violations of our policies
• Protecting the rights, property, or safety of Dewey's Pizza, our customers, or the public

5.4 Business Transfers

In the event that Dewey's Pizza undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

5.5 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so, such as when you choose to connect your account with a social media platform or participate in a co-branded promotion.

6. Data Security

The security of your personal information is of paramount importance to us. We implement a variety of technical, administrative, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction.

6.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Sockets Layer (SSL) or Transport Layer Security (TLS) protocols
• Encrypted Storage: Sensitive data, including passwords, is stored using strong encryption algorithms
• PCI-DSS Compliance: Our payment processing systems comply with the Payment Card Industry Data Security Standard
• Firewalls and Intrusion Detection: We employ firewall protection and intrusion detection systems to safeguard our servers
• Access Controls: Access to personal data is restricted to authorized personnel who require it for legitimate business purposes

6.2 Organizational Safeguards

• Regular employee training on data privacy and security best practices
• Strict data access policies based on the principle of least privilege
• Regular security audits and vulnerability assessments
• Data breach response plan and incident management procedures

6.3 Data Breach Notification

In the event of a data breach that is reasonably likely to result in a risk to your rights and freedoms, we will notify you and the appropriate regulatory authorities as required by applicable law, including applicable state data breach notification laws in the United States.

7. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights with respect to your personal information. We are committed to honoring these rights.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

7.2 General Privacy Rights (All Users)

Regardless of your location, we provide all users with the following rights:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request that we correct or update inaccurate or incomplete information
• Right to Deletion: Request that we delete your personal information, subject to legal retention requirements
• Right to Withdraw Consent: Where processing is based on consent, withdraw your consent at any time without affecting the lawfulness of prior processing
• Right to Opt-Out of Marketing: Unsubscribe from marketing communications at any time

7.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable request by:

• Email: [email protected]
• Website: cafe-deweys.rest (through our contact form)

We will verify your identity before processing your request. We will respond to your request within 45 days of receipt. If we require additional time (up to 90 days total), we will inform you of the reason and extension period in writing within the initial 45-day period.

You may designate an authorized agent to submit a request on your behalf. We will require written authorization and may still verify your identity directly.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze website traffic, and support our marketing efforts.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly (e.g., shopping cart, login session). These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data.
• Functional Cookies: Allow the website to remember your preferences (e.g., saved address, language settings).
• Marketing and Advertising Cookies: Used to deliver targeted advertisements and track the effectiveness of our marketing campaigns.
• Social Media Cookies: Enable social sharing features and may track your activity across other websites.

8.2 Managing Cookie Preferences

You can manage or disable non-essential cookies through:

• Our cookie consent banner when you first visit our website
• Your browser settings (most browsers allow you to block or delete cookies)
• Third-party opt-out tools such as the Digital Advertising Alliance's opt-out portal at optout.aboutads.info

Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features, such as online ordering.

For full details on our cookie practices, please review our Cookie Policy available on our website at cafe-deweys.rest.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following retention periods apply as general guidelines:

When personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention and destruction policies.

10. Children's Privacy

Dewey's Pizza does not knowingly collect personal information from children under the age of 18. Our website and online ordering platform are not directed to minors. If you are under 18 years of age, please do not use our Services or provide any personal information through our website.

If we become aware that we have inadvertently collected personal information from a child under 18 without verified parental consent, we will take immediate steps to delete that information from our records. If you believe that we may have collected information from or about a child under 18, please contact us immediately at [email protected].

Parents and guardians who wish to review, correct, or request deletion of their minor child's information (in cases where information was collected in error) may contact us using the information provided in this Privacy Policy.

11. International Data Transfers

Dewey's Pizza operates primarily within the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

By using our Services, you consent to the transfer of your information to the United States and acknowledge that your personal information will be subject to United States privacy laws.

Where we transfer personal data to third-party service providers located outside the United States, we take appropriate steps to ensure that such transfers comply with applicable law, including implementing appropriate contractual safeguards such as Standard Contractual Clauses where required.

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, and services that are not operated or controlled by Dewey's Pizza. This Privacy Policy does not apply to those third-party websites or services. We strongly encourage you to review the privacy policies of any third-party websites you visit.

We are not responsible for the content, privacy practices, or data handling of any third-party websites or services linked to or from our website. The inclusion of links to third-party websites does not imply our endorsement of those websites or their privacy practices.

13. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, our website does not respond to DNT signals from browsers because no industry-wide standard for handling DNT signals has been established. However, you can manage your cookie preferences and opt out of certain tracking activities as described in Section 8 of this Privacy Policy.

14. California-Specific Privacy Disclosures

This section applies specifically to California residents and supplements the information contained elsewhere in this Privacy Policy.

14.1 Categories of Personal Information Collected (Last 12 Months)

In the preceding 12 months, we have collected the following categories of personal information as defined by the California Consumer Privacy Act:

• Identifiers: Name, email address, phone number, IP address, account username
• Commercial Information: Order history, purchase records, products considered
• Internet or Electronic Network Activity: Browsing history on our website, search queries, interaction with advertisements
• Geolocation Data: Delivery addresses and approximate location based on IP address
• Inferences: Profile information drawn from the above to reflect preferences and characteristics
• Sensitive Personal Information: Dietary restrictions or allergy information (when voluntarily provided)

14.2 Shine the Light Law

California Civil Code Section 1798.83 (the "Shine the Light" law) permits California residents to request certain information about our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at [email protected].

15. Filing Complaints with Data Protection Authorities

If you believe that we have not handled your personal information in accordance with applicable privacy laws, you have the right to file a complaint with the relevant data protection authority.

15.1 California Residents

California residents may file a complaint with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Address: 2101 Arena Blvd, Sacramento, CA 95834

15.2 Federal Consumer Protection

All United States residents may file a complaint with the Federal Trade Commission (FTC), which enforces consumer protection laws including online privacy:

• Website: ftc.gov/complaint
• Phone: 1-877-382-4357

We encourage you to contact us first before filing a complaint so that we have the opportunity to address your concerns directly and promptly.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website
• Send an email notification to registered account holders where appropriate

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.